Centralize the management of your marketplace messages with CONVERSATIONS
Save time by replying to your messages from BeezUP and guarantee your marketplace customers a 5⭐ experience!
Manage your marketplace customer relationship with ease
⏱️ Save time by managing your marketplace customers’ messages from a single platform
- Reply to messages without having to log in to each marketplace’s back office
- Reduce your average response time for your marketplace customers
- Converse with your customer and/or the marketplace operator itself, across all Mirakl marketplaces
- Activate the “Conversations” feature on one or more of your active marketplaces
- Your conversations are synchronised every 5 minutes
📧 Personalise your pre- and post-sale messages, build customer loyalty, sell more!
💬 Have your customer messages, orders and invoices in the same place for greater reactivity
- Find 100% of your marketplace customer messages back in BeezUP: info, disputes, delivery, etc.
- Simplified consultation of exchanges
- Associated order event history: purchase / shipment, etc.
- Main characteristics of the order: amount, items, name, dates, etc.
- Bi-directional link with your orders so you can switch from one to the other in 1 click
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Amazon, Cdon, Rakuten and all Mirakl marketplaces are compatible!
➕ With “Conversations” your marketplace team will be operational and organised
Centralise your conversations and organise your messages to guarantee an optimal shopping experience both before and after sales, through a SINGLE intuitive conversational interface
➕ Strict compliance with marketplaces’ SLAs is essential!
The message response time, the number of complaints and product returns are meticulously calculated and scrutinised by marketplaces. Faster resolution of customer messages means more satisfied and loyal customers and meeting SLAs!